Refunds and cancellation

Cancel a monthly plan

You can cancel a monthly plan at any time in the Stripe Customer Portal. Open your account page and choose “Manage billing”. After you cancel, your account stays active until the end of the period that you paid for. This is the date of your next payment. We do not take another payment.

Season pass

A season pass is a one-time payment. It does not renew. It gives access until 31 May 2027.

14-day right to cancel

If you live in the UK, you normally have 14 days to cancel an online purchase. Our plans give you access at once. Before you pay, Checkout asks you to tick a box. With the box, you ask for access to start when your payment completes, and you agree that you lose the 14-day right to cancel that purchase when access starts. See the terms for the full text.

Refunds

We do not give refunds. This applies to monthly plans and to season passes. You can still cancel a monthly plan at any time, as the first section explains.

This policy does not affect your legal rights as a consumer. For example, you keep your rights if the service is faulty or if it is not as we described it.

If you have a problem with a payment, contact hello [at] fpldatamoves [dot] com. Include the email address of your account.